In order to meet its statutory obligation to provide a guarantee, Alpine Edge makes use of the guarantee scheme provided by VZR Garant. You can check that this is the case by visiting VZR Garant’s website and verifying that the organisation is listed as a participant.
VZR Garant’s guarantee applies within the limits of its Guarantee Scheme (which can be found on VZR Garant’s website). The Guarantee Scheme specifies the exact (travel) offering to which VZR Garant’s guarantee applies and what the guarantee entails.
The combination of travel services offered by Alpine Edge constitutes a travel package within the meaning of the Package Travel Directive (EU) 2015/2302 and is covered by the VZR Garant guarantee scheme. The terms and conditions of this guarantee scheme can be found on the website of VZR Garant. Alpine Edge therefore provides the protection required by law that enables it to refund you and, if transportation is included in the travel package, to repatriate you in the event of insolvency. You can find more information about VZR Garant at www.vzr-garant.nl/en.
If services are not provided due to the financial insolvency of Alpine Edge, you can contact VZR Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to info@vzr-garant.nl or calling +31 (0)85 13 07 630.
